Shipping policy

Delivery takes place within 24/72 working hours, shipping costs are calculated at the time of ordering. For Italy they are always 5 euros.

The Shipping Methods Offered Are "Trackable" And Can, Therefore, Be Constantly Followed Throughout The Various Stages Of The Shipment.

Orders placed are normally dispatched the next working day after the order is placed. Shipments within the EU may take over 7 working days. Shipments to non-EU countries may take over 2 weeks.
Orders that are shipped with a Tracking number tend to arrive faster. As soon as the package is handed over to the courier, you will receive a Tracking number that will provide you with details on the status of the delivery.


Disclaimer:
1. L'The main goal is to ensure that the order reaches its destination as quickly as possible. However, it is the customers and/or recipients who assume responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).

2. We cannot accept any responsibility for any losses incurred by the customer or the recipient, in terms of non-refundable transport costs and/or additional costs for the delivery of the goods or for the replacement of these.

3. In the event that you receive an incorrect, damaged or non-compliant item, please contact us by phone or email within three days of receiving your order, preferably with a photograph of the package and its contents.

4. In the event that you refuse an order, please contact us by phone or email to let us know. The order will be refunded only after it has returned to our warehouse, once the integrity of the goods has been verified. You will be responsible for the return shipping costs, equal to €15.00.

5. The Customer acknowledges that the collection of the Product is a specific obligation deriving from the purchase contract. In the event of non-delivery due to the absence of the recipient at the address specified in the order form, after two failed delivery attempts, the package will be "stored". In the event of failure to collect the Product within five working days of the first delivery attempt, the contract will be considered terminated and the purchase order consequently cancelled pursuant to art. 1456 of the Civil Code. Once the contract has been terminated, the total amount paid by the Customer will be refunded, minus the costs of the unsuccessful delivery of the Product and the return costs (equal to €15.00 in total). The termination of the contract and the amount of the refund will be communicated to the Customer via email.

6. In the event of a return, the outbound shipping costs will be at your expense. Only the amount of the goods will be refunded. Please do not return products without first contacting us.

7. We cannot assume any responsibility for any missing goods inside a package, if the same are present in the DDT (transport document) and in the commercial document.